Ark Group


Tuesday 9 April 2019 - KM Asia DAY ONE

09.00 - 09.30 - Registration and coffee
09.30 - 09.45 - Chair's introduction
Rudolf D'Souza, Chief Knowledge Officer, AFCONS Infrastructure Limited



09.45 - 10.30 - The challenges and opportunities in managing knowledge in the age of digitalisation
  • Increasing digitalisation as a driver for the networked economy
  • Creating value by exchange of data and information leveraging from network effects
  • Digitalisation will impact knowledge management: data, cloud and people

Professor Eric Tsui, Director Knowledge Management and Innovation Research Centre (KMIRC), The Hong Kong Polytechnic University

10.30 - 11.15 - The KM transformation outlook
How KM, big data, and analytics can support innovation and digital transformation:
  • Moving beyond the hype
  • From empty promises to an evidence-based approach

Bruce Boyes, Editor & Lead Writer, RealKM Magazine and Consultant & Project Manager

11:15 - 11.40 - Morning networking break
11.40 – 12.20 - Examining the role of the Knowledge Manager in today's data driven world
  • The increasing value of data
  • Contemporary issues for the knowledge manager: big data, data ownership and data protection
  • The Knowledge Manager vs the Data Manager

Janice Record, Head of International Knowledge, DLA Piper

12.20 – 13.00 - KM transformation: the importance of the essentials
  • Focusing on the concepts and practicalities
  • Making sense of KM as part of the organisation’s mission and desired outcomes
  • Integrating KM strategy and implementation

Bill Kaplan, Knowledge Management Consultant, Working KnowledgeCSP

13.00 – 14.00 - Networking lunch



14.00 – 14.40 - Digital innovation case study: Knowledge Management under Digital India Programme
  • Three stage approach to the KM programme with Digital India Theme
  • Promoting the use of digital technologies to government services
  • Driving up speed of service delivery, reducing costs
  • Using tacit knowledge, developing communities of practice and overcoming challenges in e-governance.

Shilohu Rao, General Manager, NeGD, Digital India Corporation, Ministry of Electronics and IT, Government of India

14.40 – 15.20 - Smaller is better: DEWA – a critical national infrastructure
  • Using a piloting approach to enable long-term KM capability development
  • Generating value to win senior management support and maintain momentum
  • Testing, adapting and innovating – based on immediate experience
  • KM training and creating success stories for the wider communications effort

Rupert Lescott, Knowledge Management Specialist, Dubai Electricity & Water Authority

15.20 - 15.45 - Afternoon networking break



15.45– 16.30 - KM certification panel
  • Assessing certification programmes
  • Measuring the scope and breadth of certification programmes

Moderator - Paul Corney, Knowledge Et Al Panelists:

  • Bruce Boyes, Consultant, CILIP
  • John Hovell, CEO & Co-founder, STRATactical
  • Rajesh Dhillon, Head of Regional & Head of Strategy, Advisors Alliance Group
  • Bill Kaplan, Founder and Principal Consultant, Working KnowledgeCSP
16.30– 17.10 - The knowledge ready organisation
  • Branding and public recognition
  • Raising organisation-level awareness and engagement in Knowledge Management
  • Collaboration and learning opportunities with other organisations

Rajesh Dhillon, Head of Regional & Head of Strategy, Advisors Alliance Group

17.10 - Chair's closing comments
Rudolf D'Souza, Chief Knowledge Officer,AFCONS Infrastructure Limited
17.20 - Close of KM Asia Day One

DAY TWO | Wednesday 10 April 2019 

09:00 - Registration and coffee 
09:30 - Chair’s introduction

Rudolf D’Souza, Chief Knowledge Officer, AFCONS Infrastructure Limited 



09:45 - How to meet the requirements of the management standard: ISO 30401
  • Understanding the ISO 30401 requirements 
  • A process for addressing the requirements through: 
    • Systematic knowledge audit 
    • A KM planning exercise: designing KM pilots, putting measures in place 

Patrick Lambe, Partner, Straits Knowledge  

10:25 - Delivering successful KM in Petroleum Development Oman
  • Establishing the strategic business need for KM 
  • Building the strategy, enterprise governance and operating framework model 
  • Project delivery lessons learned embedded into processes – demonstrating real benefits 
  • KM dashboard – achievements to date 
  • Developing the KM skills capabilities of our people 
  • KM supporting Oman ‘in country value’ and the knowledge-based economy 

Hank Malik, KM Lead, Petroleum Development Oman 

11:10 - Morning networking break 
11:40 - The KM cookbook - appetising stories from knowledge masterchefs
  • Uncover some of the kitchen magic stirred up by leading organisations as they seek to develop and satisfy the appetite for knowledge and ready themselves for the new ISO KM standards.
  • Examples and reflections from leaders who have applied KM practice in very different contexts, sectors and countries, celebrates their approaches and ingredients - and relates it to the recently released international KM standard. Food for thought!.

Paul Corney, Managing Partner, Knowledge et al 

12:20 - Knowledge management: standards, audit and opportunities
  • A panel discussion answering your questions about ISO standards.
  • Hank Malik, KM Lead, Petroleum Development Oman 
  • Patrick Lambe, Partner, Straits Knowledge 
  • Paul Corney, Managing Partner, Knowledge et al 
13:00 - Networking lunch 
14:00 - Defining technology – the need for the human 
  • Human traits, empathy and storytelling 

Tas Tasgal, Trainer & Author 

14:45 - The human dimension in a digital world
  • Human behaviour
  • Corporate culture
  • Human communications

Eric Hunter, Chief Technology Officer Bradford & Barthel and Managing Director, Spherical Models
Les Hales, Managing Director, CIO Connect  
Tas Tasgal, Trainer & Author 

15:30 - Afternoon networking break 
16:00 - Introducing MIKE: ‘Most Innovative Knowledge Enterprise (MIKE)
  • History and purpose of MIKE
  • Judging process: Key factors, the data involved, decision process
  • Reviewing a selection of the MIKE participants

John Dumay, Associate Professor, Macquarie University, Australia 

16:45 - Closing comments 

Rudolf D’Souza, Chief Knowledge Officer, AFCONS Infrastructure Limited 

17:00 - Close of KM Asia 2019

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