Ahead of the KM Asia conference in Hong Kong on 9-10 April 2019, we spoke to a few of our speakers to find out some more context on their sessions, and their KM journeys so far.
|VIDEO: Anthony "Tas" Tasgal, Trainer and Author, gives a sneak preview of his session - Defining technology - the need for human.|
Knowledge Management and e-governance: a Digital India case study
Shilohu Rao, General Manager, NeGD, Digital India Corporation, Ministry of Electronics and IT, Government of India
Knowledge is power when managed efficiently, while generating optimum outcomes. Knowledge Management is an established phenomenon, applied across various disciplines for transformational growth...
In 2015, the government of India launched the Digital India Programme with the vision to “transform India into a digitally empowered society and knowledge economy”. To foster such knowledge economy, the Capacity Building Scheme Phase II (CB- II Scheme) was approved under the Digital India Programme with one of the key components being “Knowledge Management (KM)” in the area of e-governance.
Shilohu Rao will be presenting this case study at the KM Asia conference in April. Read more on the KM Insight community hub >>
Where KM addresses business challenges and opportunities
Rupert Lescott, Knowledge Management Specialist, Dubai Electricity & Water Authority
At this year’s KM Asia conference, Rupert Lescott will be explaining how the Dubai Electricity & Water Authority (DEWA) is using a piloting approach to introduce and update its KM framework elements.
Pilot projects do not introduce KM elements for their own sake but focus on specific business challenges or opportunities. They enable us to test and develop new capabilities relatively quickly, which we can then implement across the organization once validated. Additionally, pilot projects are an excellent way of developing KM skills and experience, for both KM staff and their colleagues working in the business itself.
Finally, by creating and broadcasting business-focused success stories, pilot projects both raise awareness and increase support for KM at all levels.
In his session - Smaller is better: DEWA - a critical national infrastructure - Rupert will explain how they select, scope, plan and execute these pilots, offering insights and advice for other organisations wishing to use this approach. Don't miss him at 14:40 on Day One, Tuesday 9th April. Register now >
The need for knowledge management in the oil and gas industry
Hank Malik, Knowledge Management Programme Lead, Sultanate of Oman
I am excited to talk at this year’s KM Asia event about the success we have experienced here in PDO, Oman. We have been on the KM journey for approximately five years, starting with the goal to capture lessons learned and best practices in order to improve projects and operational performance.
I will start with addressing why there is the need for KM in oil and gas, looking at some of the key issues facing the industry and the drivers where value can be achieved. This will be followed by looking at a framework with key building blocks and the success factors we used to measure performance at PDO.
We started with a remit for three pilots in a specific area, which was growing rapidly, and to demonstrate quick wins. I will then share examples of success we have had to date including cost avoidance, and how we communicated and presented them. I will conclude how important it is to maintain the “KM buzz” for longer term sustainability, including training and development, KM community growth both inside PDO and wider across Oman, and the need for International Certification and Standards.
Hank’s presentation, Delivering successful KM in Petroleum Development Oman, will take place at 10.25 on Day Two, Wednesday 10th April 2019 in Hong Kong. Learn more >
International knowledge retention - next practices
John Hovell, CEO, STRATactical
John Hovell, CEO of STRATactical International, offers international “next practices” on knowledge retention. Many organizations around the world are facing critical knowledge retention challenges. There are 14 documented knowledge retention processes that are in practice around the world. John will share the similarities and differences between these approaches so that you can customize the ideal knowledge retention program for your organisation.
John will also be sharing his experiences as an internal Knowledge Management practitioner inside global organisations, as well as his recent external Knowledge Management and Organization Development consulting experiences for large global brands. Award-winning for his engaging style, and his unique blend of experience/certifications in Knowledge Management, Organization Development, Diversity & Inclusion, and Project Management, this is sure to be a fun and enlightening workshop!
In this interactive session, you will learn and practice:
- Multiple detailed approaches to knowledge retention
- The specific business case for knowledge retention
- How to calculate metrics, especially return on investment (ROI), for knowledge retention
Don't miss John at the KM Asia event in Hong Kong. Secure your place now >
Challenge statement: The KM basics drive digital transformation and technology integration success
Bill Kaplan, Knowledge Management Consultant, Working KnowledgeCSP
“When discussing digital transformation and the technology supporting it, the discussion often ignores the source of the content (data-information-knowledge) and the practical application of KM concepts and practices as part of a strategy that must exist to continually create and retain the content.”
KM has always focused on “performing and learning.” enabling better decisions and better problem solving to deliver the organization’s mission by leveraging the “information and experience” in the organization—its knowledge!
Digital transformation (DT) technologies and automation (A) mainly find and locate knowledge (content) in the organization…but cannot directly capture or elicit the tacit knowledge that is one person’s head, make sense of it , characterize it for reuse, and then transfer it into another person’s head. Digital transformation technologies and automation cannot create new knowledge. What digital transformation technologies and automation can do is provide predictive and prescriptive suggestions, which can connect the dots within unstructured data sources and specific to a given problem, indicate suitable solutions, but only if the content exists.
How does an organization continually create new content from the actions of its workforce as part of the way work is accomplished so it is viewed as part of work, not extra work? And use this knowledge to continually improve performance through better problem solving and decision making?
See Bill's presentation - KM transformation: the importance of the essentials - at 12.20 on Day One, Tuesday 9th April. Learn more >
A note from the Chair
Rudolph D'Souza, Chief Knowledge Officer, Afcons Infrastructure Limited
As KM Asia conference chair, Rudolph will be anchoring the conference to ensure everyone achieves to a large extent what they have signed up for. He will be playing a key role in setting the tone for each session while introducing the speakers, and allowing for questions and animated discussion.
He has an easy going participatory style and loves to get everyone engaged. He has been a regular at KM Asia since 2004 having matured from a conference participant and speaker to being in the chair on multiple occasions.
Rudolf is the Chief Knowledge Officer at Afcons Infrastructure. Afcons is among the leading infrastructure companies with presence in India, Africa and Middle East. Under his leadership Afcons has made strides in Knowledge Management and Innovation and been recognized with the MAKE award for India, Asia and Global as well as the inaugural MIKE Award.
Rudolf is acknowledged as the pioneer who introduced Gamification to the discipline; he has been awarded ‘Among the 50 Most Admired Global KM Professionals’ at the Global HR Conference. He currently chairs the KM Global Network – the association of KM Societies from 12 nations: Singapore, Thailand, Japan, Russia, Australia, US, France, Indonesia, Israel, South Africa, India and Hong Kong.