Speaker Insights

Ark Group

Speaker Insights

Ahead of the KM Asia conference in Hong Kong on 9-10 April 2019, we spoke to a few of our speakers to find out some more context on their sessions, and their KM journeys so far.

KM Asia 2019 - Tas Tasgal VIDEOAnthony "Tas" Tasgal, Trainer and Author, gives a sneak preview of his session - Defining technology - the need for human.

Where KM addresses business challenges and opportunities
Rupert Lescott, Knowledge Management Specialist, Dubai Electricity & Water Authority

At this year’s KM Asia conference, Rupert Lescott and Rawdha Al Mansoori will be explaining how the Dubai Electricity & Water Authority (DEWA) is using a piloting approach to introduce and update its KM framework elements.

Pilot projects do not introduce KM elements for their own sake but focus on specific business challenges or opportunities.  They enable us to test and develop new capabilities relatively quickly, which we can then implement across the organization once validated. Additionally, pilot projects are an excellent way of developing KM skills and experience, for both KM staff and their colleagues working in the business itself.

Finally, by creating and broadcasting business-focused success stories, pilot projects both raise awareness and increase support for KM at all levels.

In their session - Smaller is better: DEWA - a critical national infrastructure - Rupert and Rawdha will explain how they select, scope, plan and execute these pilots, offering insights and advice for other organisations wishing to use this approach. Don't miss them at 14:40 on Day One, Tuesday 9th April. Register now >


The need for knowledge management in the oil and gas industry
Hank Malik, Knowledge Management Programme Lead, Sultanate of Oman

I am excited to talk at this year’s KM Asia event about the success we have experienced here in PDO, Oman.  We have been on the KM journey for approximately five years, starting with the goal to capture lessons learned and best practices in order to improve projects and operational performance.

I will start with addressing why there is the need for KM in oil and gas, looking at some of the key issues facing the industry and the drivers where value can be achieved. This will be followed by looking at a framework with key building blocks and the success factors we used to measure performance at PDO. 

We started with a remit for three pilots in a specific area, which was growing rapidly, and to demonstrate quick wins.  I will then share examples of success we have had to date including cost avoidance, and how we communicated and presented them.  I will conclude how important it is to maintain the “KM buzz” for longer term sustainability, including training and development, KM community growth both inside PDO and wider across Oman, and the need for International Certification and Standards.

Hank’s presentation, Delivering successful KM in Petroleum Development Oman, will take place at 10.25 on Day Two, Wednesday 10th April 2019 in Hong Kong. Learn more >


International knowledge retention - next practices
John Hovell, CEO, STRATactical

John Hovell, CEO of STRATactical International, offers international “next practices” on knowledge retention. Many organizations around the world are facing critical knowledge retention challenges. There are 14 documented knowledge retention processes that are in practice around the world. John will share the similarities and differences between these approaches so that you can customize the ideal knowledge retention program for your organisation.

John will also be sharing his experiences as an internal Knowledge Management practitioner inside global organisations, as well as his recent external Knowledge Management and Organization Development consulting experiences for large global brands. Award-winning for his engaging style, and his unique blend of experience/certifications in Knowledge Management, Organization Development, Diversity & Inclusion, and Project Management, this is sure to be a fun and enlightening workshop!

In this interactive session, you will learn and practice:

  • Multiple detailed approaches to knowledge retention
  • The specific business case for knowledge retention
  • How to calculate metrics, especially return on investment (ROI), for knowledge retention

Don't miss John at the KM Asia event in Hong Kong. Secure your place now >


The basics are still important
Bill Kaplan, Knowledge Management Consultant, Working KnowledgeCSP

My observation and also my fear is that with the focus on transformation, digital technologies, and the evolving standard we can begin to forget about the value of focusing on KM concepts and practices necessary to capture (elicit/harvest) and make sense out of the knowledge that is critical and relevant to organization mission and desired outcomes. 

At the KM Asia event in Hong Kong, my session will  address this inherent value and why these skills will remain fundamentally important (essential) to an integrated KM strategy and implementation.  I’ll also tie to this to the previous presentations, showing how “practical KM” must include this perspective beyond all that technology can and should do to promote and support the effective use and flow of knowledge within and across the organisation.

See Bill's presentation - KM transformation: the importance of the essentials - at 12.20 on Day One, Tuesday 9th April. Learn more >

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